The two most critical touch points for your customers are the dial tone at the end of the line and the bill...

You've only got one chance to make a great first impression. Get that right, and your customers will keep coming back for more. But don't be fooled - it sounds easier than it actually is.

When you are an evolving telecommunications provider, timing is everything. You race to get your products and services to market and then you race to acquire new business. At that point, it becomes a race to expand and to become profitable. As a growing business, you can't afford to float your customers for months at a time. You need to collect those revenues today.

Billing is critical to your company's long-term success. Your customers will demand statements that are accurate, easy-to-follow, and on time. Providing this service will go a long way toward strengthening your customer relationships and ensuring that you get paid.

How you choose to execute your billing is one of the most important decisions you will face. The costs to implement a professional billing system can be astounding. You'll need to factor in more than just the cost of the software package. A complete billing system also incorporates hardware, annual support costs, facilities to house your system, and the knowledge to leverage your system to the best of its capabilities.

Unbelievably, this kind of system requires a capital investment of at least $1 million. In addition, you should plan on spending roughly 50% of that amount annually on overhead and maintenance costs. As an emerging telecommunications company, wouldn't you prefer to use your valuable resources in other ways - to grow - rather than to just maintain - your business? Here's what you need to stand out from the rest of the telecommunications providers:

• Higher Returns
• Knowledge
• Speed and Accuracy
• Ability to get your bills out the door today

It's a fact...

• Within the telecommunications industry, two percent of phone calls go unbilled. So for every $1 million you collect in revenues, you lose $20 thousand.
• Bill Auditors are uncovering mistakes in the six- and seven-figure region.
• The majority of those errors are not discovered until months, or even years, later -- by then, it's too late to do anything about them.
• If you underbill a client, you may have some recourse to collect that revenue, but at what cost? 70-90% of billing errors are made by humans, not the software.